Archives: Reviews
“Jon arrived in time and did a thorough job of diagnosing our problem. He communicated our options and in the end we chose to replace the unit rather than repair.”
“Kevin was polite, skilled, and efficient. He was very helpful in moving some things for the dehumidifier installation.”
“Kevin was great! He answered all of my questions and did a great job. The work area was cleaned up and he went over everything that was done and said not to hesitate calling with any questions or concerns
Thanks again!”
“Joey was very kind and knowledgeable. He was able to independently and fix the issue quickly as well as provide a wealth of information on my system. I’m very thankful to have received incredible customer service!”
“Everyone I spoke with at Advanced Heating and Air Conditioning was helpful and friendly – they have a wonderful team! Rena took the time to figure out what I needed, and put me in touch with Chris – who provided me with several options to solve our AC problem, patiently answering questions and explaining the differences. Just a day later, Jon and Josh came out to do the installation. They were extremely efficient, communicated throughout the whole process and were careful to leave the worksite better than they found it. If you live in Maple Grove (or nearby), I would highly recommend these folks. Outstanding professionals, all around.”
“Fixed the cottonwood seeds in the ac fins. AC now running smoothly!”
“Purchase and installation of new Carrier HVAC system. From original contact and presentation through the final installation, our dealings with Advanced were a very positive experience. There was no pressure from sales, and everyone worked as a team to provide the best service possible. We feel we got a quality system at a fair price from a local contractor. Thank you to the entire team!”
“My air conditioner went out, called around different places. Advanced Heating and Air were the only ones I could find to come out early in the morning. John showed up earlier than I was expecting, he was coming from an earlier appointment which was great. He looked over my air conditioner figured out what the problem was recommended a few different things talked about the shape of my air conditioner, and we decided which option was best he fixed her up tested everything couldn’t be happier probably one of the best experiences I’ve had with somebody servicing something on my house. I would highly recommend them.”
“After having difficulty with a previous air conditioning company, this one was a breath of fresh air. When I called, the woman who answered the phone was an actual human being. She set me up with a service person and less than two days later a technician came out. It was pouring rain, yet he installed the device that was needed, fixed a hole in the system. And, we now have a fully functioning air-conditioner. I also had all my questions answered.”
“Yeah, terrific on all fronts.
Very fast and friendly response time for correspondence. OVER-communication in the best way and emphasis on clarity.
I got a couple other quotes and their prices were spot on competitive. Super professional. DEFINITELY recommend.”
“Thanks for getting the job done in time for the extreme heat.”
“Fast and effective! Overall great experience.”
“Excellent service, helpful and knowledgeable, answered all of our questions.”
“We needed a quick fix on our AC and John was out here within 2 hours after I called and had our ac back up and running the same day!”
“Great guy , did a really good job was very informative? Was able to help and I believe he went above. What he needed to do so I appreciate and I'm glad I called.
Er”
“Highly professional evaluation of my existing furnace and air conditioning system, which was 25 years old and at end of life. Recommended several options for replacement, thoroughly explained the benefits of each, and helped me get to the right decision for my home. Installation was completed on time within a day and the installation team was very professional and left the work area exceptionally clean. No surprises whatsoever throughout the process. Very happy with Chris Bjerke and the entire team at Advanced Heating and Air Conditioning.”
“Joey came out to do a routine check for the air conditioner. He was so patient and kind. He explained everything with patience, especially showing me how to set reminders on my thermostat. Great company and thanks Rena for reaching out to me and always keeping me on track! Great experience every time! Well done!”
“Exceptionally professional and trustworthy, delivering honest services without unnecessary charges-definitely a five-star experience.
Thanks guys.
Brian W”
“Prompt service, skilled technicians and quality work. I would strongly recommend this organization… they bring a lot of peace of mind.
They hire the best & brightest… it shows!!”
“Very thorough and explained everything. Fees reasonable and I signed up for service plan.
Gave good advice about my current furnace and air conditioner.”
“From the moment Joey arrived I felt I had called the right company. He diagnosed the issues and explained exactly what I needed and what he would do. He took care of all the problems and put us in a much better shape than before. Thank you.”
“Recently I had my 20 year old air conditioner replaced with a new Carrier unit by Kevin. He did a great job! He was on time, courteous, pleasant, and professional. Chris, who originally met with me, and Rena who handled my phone calls, were also very friendly and helpful. It's been a win win situation!”
“Chris was knowledgeable and easy to work with.”
“Everything about this process was great!! Thanks so much for the kind and professional service!”
“On the most recent hot day, I noticed in the afternoon that the A/C was running constantly and not cooling the house at all. Called for service, Joey arrived within the scheduled window, was very personable, checked indoor unit, recommended air filter change but said it should not have caused the issue, then checked the outdoor unit and immediately found the issue, replaced the capacitor which was causing the compressor to not kick on. Joey made sure A/C was now working fine and sold me the silver annual maintenance contract to ensure problems such as this are caught before failure occurs in future. Very happy with the service!”
“I’ve had an ongoing issue with airflow in my home. I’ve had other companies out to look at it in the past with no improvement. In 45 minutes, they were able to diagnose the problem. And now we have a plan to fix it.
It always felt like with other companies I was getting hustled. I definitely did not have that feeling with Advanced Heating. I strongly recommend this company.”
“Joey was very knowledgeable and courteous – he was able to find our problem and make the repair. He also suggested several other preventative maintenance things for us to consider. We would use Advanced Heating and A/C again.”
“Joey fixed our air conditioner and now we are comfortable again! Would recommend this team for any problems!”
“Jon Sticha went above and beyond – super friendly, on time, great customer service skills, knowledgeable. He asked if we wanted him to take off his shoes and everything. Our furnace wasn’t working, but I remembered him since he had helped us a couple months earlier for our AC with the same great service so I felt I had to write a review!”
“Timely, professional by a knowledgeable & personable young man.”
“Josh was awesome! Turns out the AC people didn’t connect the thermostat correctly. Josh figured it out in minutes. Wonderful job and I will definitely use them again. Thanks Josh!”
“Jon did a great job. Was in and out before I knew it. Very professional.”
“Dependable and on time. Jon Sticha has been the technician servicing my unit for about a year now. He’s always professional and shows he cares about what he does. He takes the time to explain not only what problem/s he finds but also how he diagnosed the problem. This has given me great confidence in the work that he does and in Advanced Heating as a company”
“Timely, friendly and answers questions well!”
“John, as usual, did an excellent job of inspecting and performing maintenance on my furnace. I highly recommend Advanced Heating and Air Conditioning.”
“Great experience. Crew showed up on time. Got through the installation quickly and efficiently. Friendly and professional. Gave me a recap of the installation in the end and a tutorial on how to use the new equipment.”
“Jon did a thorough check on both my furnace and AC systems. He was here 2.5 hrs going through everything. I appreciated his explanation of work being done. Jon is personable, knowledgeable, and seemed honest. I would call Advanced Hearing and Air again for an annual inspection or maintenance!”
“I called today, on this extremely hot day, with the air conditioning not working. I was told late afternoon would be the soonest time they could arrive, but was happy to receive a message that they were on the way around noon! Searched for a leak in the system but could not pin point the exact spot. Every inch was checked & tightened. Cool air was coming out before they left. We’ll see how it holds for now. Won’t be needing much air conditioning soon. We’ll keep a watch on it. Very happy with the courteous & professional technicians. They did their best on this extremely hot day.”
“Kevin and his crew showed up on time and immediately assessed the situation and what they needed to do to replace our old AC unit. Once their game plan was figured out they went right to work. The electrician showed up and did his magic and we were running and getting some nice cold air. They went over the new thermostat and also fixed a gas line. Excellent work!”
“Amazing company! Fast response, within an hour, to fix our AC unit in a rental home. Temp was going to be in the 90’s that day. Highly highly recommend!”
“I’ve used this company many times. Also, on their maintenance plan. Stellar service and communication. Very professional and polite!”
“Excellent service and attention to detail! Courteous and friendly. Excellent explanation of work done. 11 out of 10.”
“Very happy with the work and company! My unit arrived damaged and they didn’t have any of that type in stock so they upgraded me at no extra cost! This company is very customer service focused! Will recommend them to anyone who asks about heating and air conditioning.”
“Super fast service and fix. So grateful it wasn’t a major replacement part. John was so nice and explained everything to me. Good-bye Home Service Plus, hello Advanced.”
“Josh was fast, efficient, great at communicating and went above and beyond! All with a positive attitude while on the job. I plan to use him again for any other needs!”
“Josh was great!!! He explained what was wrong, how to keep air exchanger clean and provided info on maintenance. Also respectful and friendly.”
“Great job by Advanced! Super nice folks, great communication, big job done in one day!”
“It was a very good service by Thor Hinsz, appreciated, and we would like to call him back whenever we need service. Thank you for your service .”
“Well mannered and trustworthy. Have always done a great job for us. Would recommend this company very highly.”
“Arrived ahead of schedule (that was helpful to me). Excellent communication. Kind and courteous.”
“Great experience with Thor. Very thorough on explaining the issues and solutions behind them. Thanks again and we will definitely be using Advanced Heating and Air Conditioning again!”
“On time, explained everything, cleaned up, and Cole sweeped my steps and front hall. David is very pleasant and knowledgeable. I THINK YOU SHOULD GIVE THEM BOTH A RAISE $$$! Thanks again, nice doing business with Advanced Heating and Air Conditioning!”
“Very good experience. Installation was very clean, and the team explained the whole process throughout.”
“Advanced Heating and Air Conditioning has been great to work with. On Friday our furnace stopped blowing warm air. I contacted Advanced Heating and AC and they had a technician out within 2 hours. Unfortunately, our furnace was unrepairable. Today, Tuesday they sent out Chris and his partner to replace our furnace. They were friendly, clean, and knowledgeable about the process and were in and out within 5 hours. I would recommend Advanced Heating and Air Conditioning to anyone looking for quality service.”
“It was time to replace our gas furnace and we worked with Josh to find some options for our home. Josh worked an excellent best, better and good plan for us to choose. After making our decision, (2) techs David and Chris arrived to install our furnace. Once again excellent work. They made sure the floors and carpets leading to the basement were protected and installed the furnace. They didn’t mind the questions asked or stopping to see the progress. In addition, they took the old unit and cleaned up the work area. Very professional operation.”
“John showed up well within the time window I was given. He was very professional and listened to what I noticed was happening with my furnace. He kept me informed of findings as he went through his troubleshooting process. Overall the process from getting an appointment, to troubleshooting, and getting my furnace fixed was a very smooth process.”
“John was prompt, courteous, and thorough. Wouldn’t hesitate to recommend Advanced Heating and Air Conditioning.”
“John was very nice and professional, he came in and got the job done quickly!”
“Excellent! I feel comfortable and confident with the work done on my furnace!! The entire experience has me sold on calling for your services in the future should I need assistance!”
“Everyone was so very helpful, honest and professional! They are prompt, friendly and knowledgeable. I am a customer for life!!!”
“Chris and David showed up exactly on time, and were extremely curtious and professional. They took great care to make sure my floors and home stayed clean and safe during the replacement process, and worked very quickly and efficiently. I was able to check in a couple of times, and they were very informative and helped explain each step of their process. When they were finished, they walked me through all the new components, and made sure I understood the new maintenance cycle of my furnace unit. I would absolutely recommend their services to anyone looking for HVAC work!”
“Fantastic customer service. Chris and David were friendly, efficient and did a great job installing my new furnace. They kept me informed about everything they were doing and completed the job quickly.”
“Short Review: Advanced was amazing from start to finish. Everyone we talked to was friendly, professional, and helpful. They flipped a very stressful situation into something I didn’t have to worry about.
Long Review: Our furnace died during a below zero day. We had a different company do the diagnostic as we had an urgent need and took the first available. It turned out to be a full replacement furnace was needed. We called advanced for a 2nd opinion because we were unhappy with the quote we had received.
Josh came out and gave us a quote from them, talked through all the options, and didn’t try to up-sell us or pitch us on anything – he just presented the options and his honest opinions on them. We decided to go with one of the options right then and he left us space heaters at no charge to hold us until the day of install. They were proactive in solving a small supply chain issue and contacted me with their plan that they already had in place to still deliver on the day they said they would. It was amazing that I didn’t have to resolve any issues, they did it all on their end and just informed me in case I had any concerns.
Day of the install they worked fast and clean. There was no sign of them ever having come in and out of my house, Josh and his team went over everything they did and how to use the new equipment, and answered all of my questions. Rena was quick with the follow up and we’re very happy with our new furnace! Thank you!”
“Thank you to all at Advanced for your responsive, respectful, and rapid service. Rena helped me understand process & scheduling. Jon’s diagnosis on New Year’s Eve. was completed swiftly. Josh provided a quote with plenty of options & information. Install was completed with skill and expertise by David, Chris, and Josh. Much thanks to all. I will recommend you with high regards to all.”
“Very great to work with, helped me understand what was going on with my house and was very informative. Kept me informed every step of the way. Highly recommended! Thanks John :)”